Global IT solutions distributor, Avnet Technology Solutions, has announced Avnet Services, a new global business model designed to create greater alignment and increase operational efficiencies worldwide.
Avnet Services will combine existing services organisations within Avnet into one dedicated, global team with a unified strategy focused on software, lifecycle and education services that complement existing solutions sales and suppliers' services offerings, it said in a statement.
The Avnet Services team will continue to work with channel partners, including value-added resellers (VARs), independent software vendors (ISVs), system integrators (SIs), and original equipment manufacturers (OEMs), to sell and deliver these services.
Avnet's channel partners and suppliers will benefit from expanded capabilities, extended reach and scale, faster time to market, variable cost models, and increased revenue and margins from services offerings, the company claimed.
"The IT services market is estimated to be $US674.9 billion, with a four-year compound annual growth rate [CAGR] of four per cent; however, this large, growing market is underserved by the channel," Avnet Technology Solutions, Global, Phil Gallagher, said.
"Avnet Services is designed to help partners successfully capitalise on this immense opportunity worldwide by leveraging our ecosystem and IT services portfolio in partnership with world-class technology providers.
"Our goal is to build a unified, globally-aligned services business with common processes and tools that will allow us to deliver multiple lines of services from multiple business units for channel partners efficiently and effectively."
Avnet Services will create a consistent customer experience by combining several existing businesses within Avnet, including many services-focused companies that have been acquired over the past several years.
It brings together the aftermarket and technology lifecycle services organizations within Avnet Integrated, and the services and software operations of recent acquisitions, such as Ascendant Technology, BrightStar Partners, Canvas Systems, Genilogix, Mattelli, Pepperweed Consulting, and TSSLink.
Avnet Services will now support its partners through an integrated team of more than 2000 service delivery specialists.
It will target high-growth opportunities and operate in parallel with Avnet Technology Solutions' core product business model. Initially, services offerings will be developed and delivered in three main areas:
- Software Services: includes infrastructure and application management; business, commerce and analytics; and cloud enablement.
- Lifecycle Services: includes integration, installation and implementation; call center; field/depot repair; spare parts logistics; and end-of-life options such as responsible recycling.
- Education Services: includes vendor-accredited training; multilingual, mixed modality education; and a scalable training infrastructure.
HP Americas vice-president for Channels and Alliances, Technology Services, Ken Archer, said, in a statement: "To win new business in today's high-growth technology and vertical markets, the channel needs to add a full suite of hardware, software and services offerings to their portfolio.
"Avnet Services will enable HP's channel partners to offer comprehensive, integrated solutions that will allow them to deliver greater value to their customers and capitalise on new business opportunities related to analytics, big data, cloud computing, and converged infrastructure."
The global team will be led by Bill Wentworth, senior vice-president of Avnet Services. A 27-year veteran of the technology industry, Wentworth most recently served as senior vice-president of Avnet Integrated, where he was responsible for managing and promoting the services capabilities of its acquired businesses, which include Broadband, Nexicore, Pinnacle Data Systems, and ROUND2.
The regional services teams will report to Wentworth. Avnet Services, Americas, will be led by Tony Vottima, and the EMEA team will be led by Christian Magirus. The executive team in Asia is currently interviewing candidates for its regional Avnet Services leadership position.
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