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Australia Post transforms parcel delivery with e-locker network

Australia Post transforms parcel delivery with e-locker network

Integrated solution realised through Australia Post-NetSuite partnership

Australia Post chief information officer, Andrew Walduck.

Australia Post chief information officer, Andrew Walduck.

Australia Post is set to unveil a radical new Parcel Locker Widget, which allows customers to collect online purchases from a network of lockers.

The plan, which could transform parcel delivery in Australia, has been enabled by a new partnership with Cloud ERP software provider NetSuite.

The partnership will deliver an integrated solution for merchants and omni-channel commerce businesses using postal services in Australia, enabling them to manage their mission-critical business operations with one Cloud system - from financials, inventory management, order management, e-commerce and warehouse management, to fulfillment, delivery, collection and customer relationship management.

Australia Post and NetSuite plan to collaborate and build the Australia Post SuiteApp on top of NetSuite’s cloud business management suite.

The integrated solution aims to transform parcel delivery and collection processes ranging from parcel rates, label printing, parcel dispatching and track and trace, to parcel lockers and parcel collect - all in the cloud, in real-time and via any device.

Australia Post chief information officer and executive general manager, Andrew Walduck, said NetSuite was one of the first partners to support customers who want to be more connected.

“Australia Post has invested in systems, tools and partnerships to ensure that our digital capabilities grow our customers’ businesses now and in the future," he said.

"Our change is reliant on our ability to adapt to our customers changing wants and needs.

The goal is for the first time in Australia, for omni-channel commerce businesses and merchants to be able to manage mission-critical business processes and the whole delivery process from order to payment to lodgement and label creation – all from within NetSuite and without having to leave the NetSuite platform and go to the Australia Post website to create the order and make a payment.

Australia Post general manager of sales, global e-commerce platforms, Ben Franzi, said he engaged with NetSuite because of its strong position in the Australian ERP market, together with its market-leading omnichannel ecommerce platform.

“We wanted our solutions to be integrated into the NetSuite platform so when a merchant deploys NetSuite’s leading Cloud solution they are fully engaged with the range of services we can provide," he said.

"At the same time, consumers want more choice and control at the checkout, so this app provides them with far greater collection options, which will hopefully drive sales for merchants that are able to offer these options to their customers.”

The planned range of Australia Post services that are expected to be available through NetSuite include, Parcel lockers, where customers can click and collect from thousands of convenient locations 24/7.

Further, parcel collect will link a merchant to Parcel Lockers and Australia Post retail stores to send the correct parcels to a particular locker for customer retrieval.

Australia Post will also provide merchants with accurate information about shipping/delivery costs to determine how best to offer shipping, particularly important for merchants considering free shipping nationally, bundle pricing and flat rates.

It also provides the receiver with a tracking number to track the product on the Australia Post website and enables merchants to lodge directly off their website rather than having to jump into a separate application.

Kitchenware Direct is the first retailer to leverage power of NetSuite and Australia Post 24/7 Parcel Lockers

As an initial pilot of the impending Australia Post SuiteApp, Kitchenware Direct has launched the first of the service integration points – the Australia Post Parcel Locker Widget.

Kitchenware Direct managing director, Peter Macaulay, said he jumped at the opportunity to leverage Australia Post’s parcel lockers through his company's NetSuite platform.

“Many of our customers are not home during the week when their goodies arrive and there’s nothing more inconvenient than trying to get to the post office to collect it, especially when you work full time," he said.

"This new service takes that pain away for our customers and gives them the guarantee to receive goods purchased at a time and place convenient to them.”

NetSuite APAC managing director, Mark Troselj, said inventory-based businesses havd pressing challenges, such as determining how to lower the costs of inventory management and order fulfilment, while also meeting the increasing demands of customers.

"By integrating Australia Post’s parcel collection and delivery functionality into our cloud-based business management solutions and e-commerce suite, we enable merchants to manage product fulfilment from one application with full visibility into the entire process," he said.

"This not only makes the process more efficient and automated, it eliminates time spent transferring data between systems and the associated data entry errors.”

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Tags Mark TroseljAndrew Walduckpeter macaulayAustralia Post general manager of salesAustralia Post chief information officer and executive general managerNetSuite APAC managing directorKitchenware Direct managing directorglobal e-commerce platformsBen Franzi

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