Menu
D'oh! Panda Security mistakes itself for malware, quarantines crucial files

D'oh! Panda Security mistakes itself for malware, quarantines crucial files

An anti-virus firm was left scrambling for a solution after it locks some users out of their own PCs.

Antivirus provider Panda Security was left scrambling for a solution after it mistakenly flagged itself as malware.

The incident caused Panda to quarantine crucial files, in some cases preventing users from logging into Windows. On Twitter, the company was warning users not to reboot their PCs until it had fixed the problem.

As of Thursday, Panda had automatically pushed a replacement for the faulty signature file, preventing any further lockouts.

Panda also produced a recovery program to restore the quarantined files on PCs where problems persist. Users must download the file and enter some instructions in the Windows command line before running the executable. Some users may have to start their computers in Safe Mode to get past the Windows login screen.

Why this matters: While this incident may seem amusing--at least for those unaffected--it's hardly an isolated case. As The Register points out, plenty of other antivirus vendors have wreaked chaos through false-positives, including Kaspersky, Avira, Sophos, and even Microsoft, whose free antivirus software has flagged Google Search and Chrome as malicious on separate occasions. While some work is being done to fight false-positives through whitelisting, it's unlikely that this is the last time an antivirus program will run amok.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags malwaretwittersophosantiviruspanda securitysecurity softwareAvira

Events

ARN Innovation Awards 2022

Innovation Awards is the market-leading awards program for celebrating ecosystem innovation and excellence across the technology sector in Australia.

EDGE 2022

EDGE is the leading technology conference for business leaders in Australia and New Zealand, built on the foundations of collaboration, education and advancement.

Brand Post

Channel Roadmap

The Channel Roadmap is a bespoke content hub housing strategic priorities from technology vendors for 2022 and beyond, partners can find the guidance on the key technologies and markets to pursue, to help build a blueprint for future success.

Show Comments