Kaseya senior vice-president and general manager for MSP solutions, Miguel Lopez
A whopping 75 per cent of successful managed service providers (MSPs) offer desktop security services 50 per cent offer Cloud services, according to the latest results of Kaseya’s annual Managed Service Provider (MSP) Global Pricing Survey.
The Cloud-based IT management software vendor in 2016 polled 400 MSPs across 30 countries to gain insight into pricing and new service offering trends in the MSP market segment.
The company has also announced the recent appointment of Miguel Lopez as senior vice-president and general manager for MSP solutions.
He said Kaseya’s annual MSP survey provides the industry with a tool to use to evaluate what company success looks like, and highlights the areas that the most successful MSPs thrive at.
Key findings showed factors contributing to high growth such as higher rates charged per hour for technicians and higher charge on average for monthly server support and maintenance.
Additionally, 85 per cent of MSPs who provided hosting services for customer-owned equipment also experienced growth.
Results also showed that lucrative MSPs have experienced more than 20 per cent annual growth over the past three years and are more than twice as likely to offer Cloud-based services including Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) as well as Identity & Access Management services.
Lopez claimed, having been on both sides (MSP and vendor), he can vouch first hand that successful MSPs have bolder strategies and put their customers’ concerns first.
“At Kaseya, we base our own customer success model on our customers’ year-over-year growth rather than our own company’s sales. It turns out that the most successful MSPs follow the same model for their customers,” he added.
“Kaseya’s annual MSP survey provides the industry with a tool to use to evaluate what company success looks like, and highlights the areas that the most successful MSPs thrive at.”
