The SMB arm of Optus has launched a cloud marketplace to offer services to Australian customers including Microsoft Office 365, SharePoint and Norton by Symantec.
The telco turned IT services provider has also introduced a service desk for SMB customers which includes a 24-hour support line.
The marketplace was facilitated through partnership with cloud services marketplace provider BCSG and specialist cloud IT support provider Cloud Flow.
Optus said its Smart Shop service provides technical support and apps which reduce time consuming tasks such as creating invoices, managing expenses or providing access to business documents from a mobile device or tablet.
In addition, the marketplace offers cloud services from Microsoft, Norton Small Business, Sage One, Xpenditure, MozyPro, PlanHQ, Act! Cloud, and Cloud Flow.
Optus SMB head, Matthew Ball, said, the marketplace was designed to gather a suite of business software applications to more cost effectively meet the needs of Australian small business.
“To help SMB operators, we have created a support service for the new Optus Smart Shop marketplace so customers can select and set-up apps and programs to improve business efficiency in order to spend their time doing other things," he said.
“Whether business operators are on-the-go or doing a late night accounting catch-up, Optus Smart Shop helps small businesses operate applications like IT professionals to get the most out of their programs.
“Customers tailor their support services to the needs of their business, whether they need initial migration and set-up of services, comprehensive webinar training for their staff or ongoing support.”
Optus SMB has recently set up 126 new small business specialist stores, a dedicated Adelaide-based SMB call centre team, and 24/7 Live Chat for small and medium business customers.
