NSW loves tech but not tech companies

NSW loves tech but not tech companies

Apple and Samsung make top 10 NSW Fair Trading Complaints Register, again

NSW consumers love their tech but not the companies who sell it, if the latest figures from the NSW Fair Trading’s Complaints Register are anything to go by.

Apple, Samsung and retailer Harvey Norman have yet again graced the list of top 10 most complained about companies in the state.

Harvey Norman was top of the whinge pile for the second month running, but this time was joined by online ticket reseller, Viagogo. 

Both companies registered 30 complaints each in May 2017. However, complaints register veteran Apple was close behind with 29 gripes.

Apple also came in second on the monthly tally for March, with the tech giant the subject of 29 complaints received by NSW Fair Trading.

For its part, Samsung made a decent effort in May, registering 23 complaints for the month, a figure which helped it reach seventh on the list.

Last year Samsung Electronics, Apple, and Android Enjoyed shared the top three spots on the NSW Fair Trading list for November 2016, while Harvey Norman topped the list for December 2016.

Spin that somewhere else

The fidget craze seems to have officially taken hold with enough of the, um...things sold by one Aussie company for it to receive enough complaints to enter the list at number six like a bullet.

The commission said Fidget Australia was the subject of 24 complaints in May 2017, NSW Fair Trading said the complaints related mainly to non-supply of ordered items.

In total, 27 businesses appear in the latest Register and between them they received 456 complaints in May. Other tech companies, or tech related, in the list include Android Enjoyed, Kogan, Grays Online. The Good Guys, Bing, Lee and Foxtel.

Android Enjoyed parent company, Digital Skies Group, was put on notice by NSW Fair Trading in September last year, with the regulator warning consumers not to deal with the company and its three online stores, Android Enjoyed, Camera Sky, and Klukker.

“Making this information publicly available helps consumers make a more informed choice on who they will shop with, and gives retailers and businesses an incentive to provide better service,” NSW Fair Trading Commissioner Rod Stowe said.

“The Complaints Register is also part of the NSW Government’s commitment to open data, which recognises that information is crucial for the economy and community to function efficiently.”

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Tags ApplesamsungHarvey NormankogantechfoxtelbingcomplaintsNSW Fair TradingAndroid EnjoyedLeeGrays Online. The Good Guys

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