Despite slumping economy, e-commerce still growing
The number of Americans buying online will double from 64.1 million as of 2000 to 130 million by 2005, according to a report by research firm eMarketer.
The number of Americans buying online will double from 64.1 million as of 2000 to 130 million by 2005, according to a report by research firm eMarketer.
Despite the economic troubles affecting the technology industry, CRM revenues grew 84 per cent in 2000 to $US6.2 billion, according to research firm International Data Corp.
Intel this week detailed a turnkey package that combines components from several vendors to provide retailers and manufacturers with a single Web interface for managing functions including marketing, customer information, and supply chain management.
Kana Communications and IBM this week announced the integration of IBM's WebSphere Commerce Suite with Kana's Web-based CRM (customer relationship management) products, with the intention of helping businesses increase customer service, interaction, and personalisation.
Two e-business standards groups have announced a joint effort intended to drive XML standard convergence in the industry.
Some 52 per cent of retailers surveyed reported CRM (customer relationship management) to be their highest business priority for 2001, but only 34 per cent actually have implemented a CRM initiative, according to a Gartner study.
An Intel executive preached the company's peer-to-peer and collaborative computing mantra during a keynote speech at the eBusiness Conference and Expo here on Wednesday.
Open standards, such as Java and XML, are the driving force of an evolution in computing that focuses on software as services, a Sun Microsystems official said Wednesday during a keynote speech at the O'Reilly Conference on Enterprise Java 2001, held here.
A panel of industry dignitaries focused on issues facing the growth of broadband networks during a session here on Wednesday.
Looking to entice dot-com startups to its software and hardware, Sun Microsystems last Thursday unveiled the iForce Startup Community and an accompanying portal, intended to provide a community of software vendors, integrators, and application service providers (ASPs) that will help dot-coms get up and running.
Microsoft is pledging a firm commitment to security with measures such as equipping its upcoming Windows 2000 operating system with 128-bit encryption and interacting with users and rival vendors to detect software breaches and bugs, a high-ranking company official said in a keynote speech at the RSA Conference 2000 show here last week.
Internet backbone provider Cable & Wireless is rolling out a Web-content delivery service that uses Web-caching techniques to refine page delivery processes. The company also plans to unveil a dedicated access service for ISPs.
Cisco Systems plans next year to enable its Catalyst switch family to support the switching of Gigabit Ethernet speeds over copper wires, enabling enterprises to improve network speeds without costly upgrades to fibre, according to Cisco. The company hopes to offer the products when copper support becomes available in a wide range of form factors next year. The initial implementation would be fixed-configuration systems. But the company plans to eventually extend copper support to more modular Gigabit Ethernet Converter interfaces for greater expandability.
Nortel Networks at NetWorld+Interop in Atlanta this week will improve the capability of its Contivity extranet switches to provide Internet-based virtual private network (VPN) services with hardware and software to enhance security and performance.
Symantec is having a busy month, with upgrades to its Norton Utilities package as well as to its disk cloning and disk cleansing utilities.
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