These are exciting, yet challenging times for enterprises everywhere. Technology is continuously evolving, with macro trends like digital transformation, artificial intelligence (AI), augmented reality (AR), Internet of Things (IoT), and the latest cloud-based solutions. The amount and pace of change can seem daunting. And, IT managers continue to face remote work requirements and bring your own devices (BYOD) issues.
Connecting brands with IT.
When support teams use remote access tools to simplify and streamline IT services it is called remote support. Simply put, instead of handling IT issues over the phone or in person, support technicians can remote in to computers or mobile devices to troubleshoot issues, install updates, configure settings, and deploy programs easily and effectively.
Why successful managed service providers (MSPs) rarely see their customers (and why that’s not a bad thing)
Traditionally, in-person contact can be the deciding factor when establishing a business relationship with a new customer. However, for a successful long-term collaboration it isn’t necessary to meet the customer too often – and it can even be counterproductive.