Events of 2020 have meant that customer churn has become an even greater challenge and concern for MSPs. According to IT Glue, across the APAC region, over half of MSPs (51 per cent) reported monthly revenue decreases as a result of lockdowns and other market conditions through the year, and over a third (36 per cent) cited customer churn as a big concern.
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The great business and technology trend of 2020 has been the shift to distributed working. Through lockdowns and new social distancing requirements, organisations have been forced through policy, financial and social pressure to rapidly shift to open networks and remote working.