Why 2021 will be the year of Cloud-to-Customer Visibility
It’s clear that the COVID-19 crisis has brought about widespread change in the way companies do business. It has accelerated the digitisation of customer interactions and business processes by several years in a very short space of time. Complex technology projects have taken a leap at both the organisational and industry levels. But what rings true is how the pandemic has intensified trends that were already on the rise.
