Integration and Services: Features

  • Analyze your analysts

    On the Web site of mega research firm Gartner lives a section titled IT Budget Optimization, which, among other things, offers for sale 20 research papers on strategies for cutting IT expenses.

  • FAQ: What does the HP-EDS deal really mean?

    HP Tuesday announced its plans to acquire EDS for US$13.9 billion in a deal that would double HP's services business and revive EDS' position as a leader in global technology services. The acquisition will catapult HP's annual revenue for services from less than $20 billion to nearly $40 billion and position HP as the second largest services provider in the world. Here is a look at what is happening and why now.

  • Why 'no Macs' is no longer a defensible IT strategy

    Once confined to marketing departments and media companies, the Mac is spilling over into a wider array of business environments, thanks to the confluence of a number of computing trends, not the least among them a rising tide of end-user affinity for the Apple experience.

  • Putting The Price War to Rest

    Establishing a brand name is a task that few companies do well. And, according to those that have, if there's one thing that's harder it's sustaining a brand.

  • Nine things you need to know about SAAS

    Software-as-a-service may have come into the enterprise through "the bathroom window," but it's definitely becoming part of the mainstream, says SAAS expert Mike West, vice president at Saugatuck Technology Inc., a boutique management consulting and subscription research company focused on disruptive technologies.

  • Outsourcing Critical to Corporate Strategies

    A recent survey by PricewaterhouseCoopers says a majority of senior operating executives will continue to outsource IT, HR and R&D functions, demonstrating that outsourcing remains a top strategy among companies looking to lower costs and optimize services

  • VoIP: Taking the next step

    While vendors are trumpeting the UC message, it's the systems integrators who are helping customers get a grasp on the benefits of converged networks. Local players chat about their impressions of VoIP and the consolidated communications push.

  • Unifying a communications presence

    Say goodbye to siloed communication. The unified communications concept promises to reduce delays in accessing and communicating with others by bringing together all manner of hardware, software and applications.

  • VoIp Converges on SMB

    Enterprise and consumer customers might be on-board, but IP telephony is yet to hit the big time in the small business market, leaving the door wide open for resellers.

  • The games we play

    With consoles becoming a viable entertainment hub for the living room, consumers can now use them to enjoy movies, music, gaming and high-definition TV

  • Utility computing: A dream deferred...

    Paradigm shifts were easier before the bubble burst. Serious change costs serious money, and few IT organisations have gobs of green stuff to throw around anymore. So it's no surprise that utility computing - hailed as the biggest paradigm shift since the first disk drive spun up - has stalled. It doesn't help that the marketing geniuses who came up with the concept still can't agree on what it means. There are three basic definitions.

  • Microsoft opens up on Longhorn

    As Microsoft approaches a major milestone in the development of Longhorn, company executives are talking more about the features of the Windows XP successor -- which they claim will be easier to use, more secure and less costly to manage than earlier versions of Windows.

  • Supporting IT with Bond and Adler

    Invizage Technology started out as a collaboration between two Melbourne enthusiasts who saw opportunities in helping small and medium businesses manage their IT infrastructure. In five years it has grown its IT support services operations into a business with a $6 million annual turnover and offices in Australia’s four major population centres. GERARD NORSA spoke to one of the directors to find out the secrets of this success in an area of the industry that many resellers still struggle to address.

  • Ipex: Australian for no hype and bluster

    Information technology is largely dominated by hyped up multi-national public companies. One Australian-owned, privately-held, family operation defies the odds and continues to find new opportunities to develop revenues, profitability and truly end-to-end solutions for its customers. Gerard Norsa got the low-down on the Ipex Information Technology Group of companies from two of its directors, David Cohen and Yoav Schwalb.

  • Following the road to Anyware

    The well-balanced and efficient operations of the industry’s Quiet Achievers are often held up to light during challenging economic times. Gerard Norsa takes a closer look at one such achiever, a niche distributor that is maintaining solid growth while others are flat.

  • Microsoft smoothes out Services

    On July 1, 2002, Microsoft made some substantial changes to its services business to ensure it did not impede the businesses of its partners. Five months on and Microsoft Services director Kevin Ackhurst offered to update ARN readers on the progress of the restructure. Brett Winterford reports.

Improving customer “stickiness” through services and partnering

​Events of 2020 have meant that customer churn has become an even greater challenge and concern for MSPs. According to IT Glue, across the APAC region, over half of MSPs (51 per cent) reported monthly revenue decreases as a result of lockdowns and other market conditions through the year, and over a third (36 per cent) cited customer churn as a big concern.. Read more