Integration and Services: Interviews

  • Google targets the enterprise

    Poached from Juniper in October last year, Google Enterprise’s new Australian managing director, Kevin Ackhurst, is seeing the company’s Cloud collaboration business model grow in leaps and bounds.

  • Tesla CTO talks Model S, batteries and in-car Linux

    For most people who identify themselves as techies, Tesla's Model S is something of a dream car. The all-electric vehicle accelerates fast, can maintain a high top speed, has a range of up to 300 miles, and packs a 17-inch flat panel display with a Linux-based computer system that provides access to just about every aspect of the car's performance and entertainment system.

  • Distributor in vendor's clothing

    With only a few years of experience under its belt, Sydney-based 24/7 Distribution has made a decent name for itself in the IT distribution business. What has enabled the business to get ahead in such a short time?

  • A solid conviction

    Bill McMurray recently took up the managing director role at CA Technologies. ARN caught up with him to examine his plans for the company and the year ahead

  • Red Hat CEO Jim Whitehurst weighs in on strategy, Oracle and growth

    Red Hat CEO Jim Whitehurst is coming up on his five-year anniversary at the helm, following his arrival in December 2007. Under Whitehurst's leadership, Red Hat's revenue has grown from US$523 million in its fiscal 2008 to more than $1.1 billion in its fiscal 2012, without deviating from its core strategy of open-source infrastructure software.

  • PROFILE: From the ground up

    Insentra's Ronnie Altit talks about some of the challenges with starting a business and the importance of building trusted relationships with partners

  • INSIGHT: The changing eHealth landscape

    With the rapid evolution of technology and the gradual expansion of Australia’s NBN, significant developments are taking place in areas such as the digital delivery of medical service. Hot on the heels of CSC’s acquisition of iSoft, ARN spoke to CSC Australia national director for health services, Lisa Pettigrew, on what lies ahead for eHealth in Australia.

  • Global outsourcing: IT service providers will reach for the cloud in 2010

    Despite the economic recession that started in 2008, many IT service providers didn't see the expected boon to business in 2009. Some outsourcers struggled to a degree alongside the rest of the high-tech industry, but IT services experts say they started to see a return to growth toward the end of 2009. That means 2010 could find many outsourcing providers taking advantage of hot technology trends such as cloud computing to sell their services into smaller IT shops. Mike Slavin, partner and practice leader for Global IT Advisory Services at outsourcing industry advisory and consulting firm TPI, shares his take on the coming year and the outsourcing industry with Network World Senior Editor Denise Dubie.

  • Making longstanding partnerships

    Dimension Data is very proud of its Channel Choice Reseller trophy from this year’s ARN awards and has placed it prominently at its NSW headquarters.

  • Reputation is the key

    For Data#3 managing director, John Grant, a great reputation is key to success in business. That’s why winning ARN’s Enterprise Reseller of the Year for the second year in a row is so significant.

  • Going beyond the call of duty

    Few would relinquish a comfortable management role in favour of doing the hard yards, but for Gen-i’s service line manager for infrastructure, Safi Obeidullah, it was the logical choice. Obeidullah is currently in his second tenure at the New Zealand-based systems integrator, returning after a four-year stint at Insurance Australia Group (IAG).

  • Feeding IT demand

    Steve Murphy set-up Sydney-based integrator, Frontline Systems, in 1992. He speaks to MATTHEW SAINSBURY about making the best of the economic situation, sales strategies and his favourite food.

Improving customer “stickiness” through services and partnering

​Events of 2020 have meant that customer churn has become an even greater challenge and concern for MSPs. According to IT Glue, across the APAC region, over half of MSPs (51 per cent) reported monthly revenue decreases as a result of lockdowns and other market conditions through the year, and over a third (36 per cent) cited customer churn as a big concern.. Read more