Slideshow

Managing customer expectations through managed services

48 Photos James Henderson (ARN)

​As market spending rises, businesses are no longer bargain shopping, with customers finding new ways to maximise managed service providers (MSPs). According to EDGE Research, end-users are resisting the urge to align with the lowest-cost provider, instead favouring partners that understand deeper business requirements. Consequently, as outsourcing continues to evolve, MSPs most evolve alongside, providing advanced services beyond basic operations to differentiate. This exclusive ARN Roundtable - in association with F5 Networks and Trend Micro - provided a partner’s guide to next-generation managed services, uncovering key Australian customer demands and the blueprints for ongoing market success.​ Photos by Christine Wong.

  • James Henderson (ARN); Itzik Swissa (F5 Networks); George Kassianou (ACK IT Services); James Ormesher (VMtech); Claudia Couzi (AC3); Craig Sims (CCNA); Tony Lam (Dicker Data); Nick Beaugeard (HubOne) and Ryan Delany (Trend Micro)

  • Claudia Couzi (AC3)

  • Tony Lam (Dicker Data)

  • Itzik Swissa (F5 Networks)

  • George Kassianou (ACK IT Services)

  • Ryan Delany (Trend Micro)

  • Craig Sims (CCNA)

  • James Ormesher (VMtech); James Henderson (ARN) and Itzik Swissa (F5 Networks)

  • Nick Beaugeard (HubOne)

  • Ryan Delany (Trend Micro)

  • Craig Sims (CCNA); George Kassianou (ACK IT Services) and Claudia Couzi (AC3)

  • James Henderson (ARN); Itzik Swissa (F5 Networks) and James Ormesher (VMtech)

  • Itzik Swissa (F5 Networks) and James Ormesher (VMtech)

  • Tony Lam (Dicker Data)

  • ARN Roundtable - Managing customer expectations through managed services

  • ARN Roundtable - Managing customer expectations through managed services

  • Nick Beaugeard (HubOne); Itzik Swissa (F5 Networks); Claudia Couzi (AC3) and Craig Sims (CCNA)

  • Itzik Swissa (F5 Networks) and Nick Beaugeard (HubOne)

  • James Ormesher (VMtech)

  • Claudia Couzi (AC3)

  • Ryan Delany (Trend Micro)

  • George Kassianou (ACK IT Services)

  • Craig Sims (CCNA)

  • Tony Lam (Dicker Data)

  • Nick Beaugeard (HubOne)

  • ARN Roundtable - Managing customer expectations through managed services

  • Itzik Swissa (F5 Networks)

  • George Kassianou (ACK IT Services)

  • Craig Sims (CCNA) and Claudia Couzi (AC3)

  • Tony Lam (Dicker Data) and Ryan Delany (Trend Micro)

  • James Henderson (ARN); Craig Sims (CCNA) and Claudia Couzi (AC3)

  • Nick Beaugeard (HubOne)

  • ARN Roundtable - Managing customer expectations through managed services

  • James Henderson (ARN)

  • Craig Sims (CCNA) and Claudia Couzi (AC3)

  • Tony Lam (Dicker Data) and Ryan Delany (Trend Micro)

  • George Kassianou (ACK IT Services) and James Ormesher (VMtech)

  • Tony Lam (Dicker Data) and Ryan Delany (Trend Micro)

  • Itzik Swissa (F5 Networks)

  • Nick Beaugeard (HubOne)

  • James Ormesher (VMtech)

  • George Kassianou (ACK IT Services)

  • Tony Lam (Dicker Data)

  • ARN Roundtable - Managing customer expectations through managed services

  • George Kassianou (ACK IT Services) and James Ormesher (VMtech)

  • Craig Sims (CCNA); Claudia Couzi (AC3) and Itzik Swissa (F5 Networks)

  • ARN Roundtable - Managing customer expectations through managed services

  • Ryan Delany (Trend Micro) and George Kassianou (ACK IT Services)

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