"Applications | Customer Relationship Management (CRM)" news, interviews, and features

News about Applications | Customer Relationship Management (CRM)

• CRM on a smartphone

  The Hard Rock Hotel and Casino is advancing a different approach to customer service

• Integrating social media is hard to do

  Consumers check in on Foursquare. Your employees chat with customers on Facebook. Everyone tweets. Social media is everywhere, right? Not quite.

Features about Applications | Customer Relationship Management (CRM)

• Opinion: Why Dell has a subtle, secret strategic advantage

  The company is more focused on fixing your problem than selling you a product