"call centre" news, interviews, and features

News about call centre

• Checking in with the chatbots

  How well are virtual assistants doing on the frontlines of customer service? So-so suggests survey

• Aspect Software names new A/NZ regional vice president

  Manuel Karunakar joins from Verint-Systems

• Optus Business signs multi-year services contract with Hastings Deering

  New deal to provide telecommunications and managed services

• Aussie hybrid distributor-reseller Polaris sets up shop in NZ

  Niche Australian distributor-reseller Polaris has hired Matthew Borchert to establish a beachhead in New Zealand.

• Datacom lands $76M deal in ATO outsourcing spree

  Just one supplier among many to win big in the ATO's latest round of outsourcing deals

• 5 for 15: Peter Low, The Cavalry director and founder

  The keys to 2015 from industry leaders