"customer relationship management (CRM)" news, interviews, and features

News about customer relationship management (CRM)

• Hasso Plattner on the cultural shift behind SAP's 'intelligent enterprise’

  The SAP founder discusses the internal shift SAP has taken under its new slogan: ‘the intelligent enterprise’

• Everything you need to know about SAP’s new CRM product: C/4HANA

  SAP is making a concerted effort to unseat Salesforce as the market leader for cloud CRM

• Two-year-old Australian startup, MyWave, launches in the US

  US launch follows an oversubscribed Phase B capital raise of $4 million, and the announcement that MyWave plans to double the size of its software ...

• Solving problems with telcos still time-consuming: TIO

  Repeated contacts, lack of solutions, and broken promises add to customers’ frustration with telcos

• Reseller profile: savvy about CRM

  How eSavvy found a comfortable niche in customer relationship management

• Microsoft sees channel potential in online CRM offering

  Rebates and promotional margins offered to partners to help them transition to a cloud-based CRM service

Features about customer relationship management (CRM)

• What does the future hold for Microsoft Dynamics?

  Microsoft Dynamics software is moving to be a service you can build into the tools you need to make your businesses processes work better.