The current model of selling commercial enterprise software is broken, charged the CEO for Red Hat. It is too expensive, doesn't address user needs and, worst of all, it leaves chief information officers holding all the risk of implementing new systems.
SugarCRM has repackaged its open-source, browser-based customer relationship management platform to make it easier for other vendors to put their own brand on products and services built with SugarCRM, the company announced Thursday. But it is also working on a native iPhone app that will put the brand under the noses of many more users.
The first release of Oracle's long-awaited, next-generation Fusion Applications will be generally available in the first quarter of 2011, CEO Larry Ellison said during a keynote address at the OpenWorld conference in San Francisco on Sunday.
VCC, a nationwide retail construction company, was forced to diversify when the recession struck. The company found that giving project managers smartphone access to customer data was a big boost in attracting new business.
Salesforce.com rolled out a new service on Wednesday that integrates business-contact information with its own CRM (customer relationship management) application and Chatter collaboration software.
Those who loathe talking on the phone to automated speech recognition systems may take solace in the fact that scientists are working to make such systems more lifelike and less annoying to use.
Although not traditionally known for its contributions to the open-source community, the German-based SAP is adopting more open-source software, as well as contributing more of its own code back into the community, company officials said in an interview.
CRM (customer relationship management) software has established a significant foothold on Google's Apps Marketplace since its launch in March, according to an official blog post this week.
Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response.
Microsoft plans to take a cue from rival CRM (customer relationship management) vendor Salesforce.com with the upcoming release of CRM 2011, by adding a marketplace site where partners can sell complementary applications.
When it comes to CRM systems, large companies are anything but centralized.
Salesforce.com has sued Microsoft for patent infringement, making a move in response to an intellectual property suit Redmond filed against the on-demand CRM (customer relationship management) vendor last month.
Microsoft has been on the wrong side of a couple patent issues recently--the case with i4i over XML in Microsoft Word, and its recent settlement with VirnetX over VPN networking technology patents--but Microsoft does have an exhaustive portfolio of intellectual property and its not afraid to use it. Microsoft has filed a lawsuit against Salesforce.com alleging infringement of patents related to software efficiency.
