Phone, internet complaints rise following Optus breach
Complaints about the unauthorised disclosure of personal information surged during Q2.
Complaints about the unauthorised disclosure of personal information surged during Q2.
Complaints about internet services meanwhile were down.
Dodo copped the largest growth in complaints over the period, percentage-wise, with a 15 per cent hike.
The Federal Court of Australia has ordered Dodo Services to pay $1.5 million and Primus Telecommunications Services to pay $1 million in penalties.
More than 1,500 customers were left without service
ACCC accuses telcos of using “fundamentally flawed” testing methodology