Phone, internet complaints rise following Optus breach
Complaints for phone and internet services shot up by nearly 10 per cent during the December quarter, with Optus' September data breach being blamed as a major influence for the rise.
Complaints for phone and internet services shot up by nearly 10 per cent during the December quarter, with Optus' September data breach being blamed as a major influence for the rise.
Mobile complaints to the Telecommunications Industry Ombudsman have hit a five-year high, with complaints about Aussie Broadband, Dodo and ALDImobile on the rise.
Complaints to the Telecommunications Industry Ombudsman (TIO) about services provided by Dodo, Optus and Boost rose during the first quarter of the 2022 financial year.
Internet service providers Dodo and iPrimus have been ordered to pay a combined amount of $2.5 million in penalties over misleading NBN speed claims.
Telstra has taken the number one spot out of four major Australian telecommunications companies for NBN service continuity rule breaches.
Two Vocus carriers have landed themselves in court for allegedly misleading customers about their NBN speeds.
The most complained about telecommunications providers have been revealed in the first 'expanded' Complaints in Context report by the Communications Alliance.
Dodo and iPrimus have been singled out as failing to deliver their advertised peak-time NBN download speeds in the latest broadband performance report.
Telstra and MyRepublic have been rapped by Australia’s consumer watchdog for their lacklustre fixed-line NBN service during busy periods.
Vocus-owned Dodo Services is set to refund up to $360,000 to around 16,000 customers due to claims that its entry-level NBN broadband plans were ‘perfect for streaming’.
FTTP and HFC NBN services delivered about 86 per cent to 87 per cent of maximum plan speeds at busy hours, compared to about 79 per cent for FTTN, according to the ACCC’s broadband speed test.
Two in three customers affected by RSPs who promised higher NBN speeds than were able to deliver are yet to be refunded by Telstra, Optus, TPG, iiNet, Internode, Dodo, iPrimus and Commander.
The proposed merger between M2 Group and Vocus Communications will create more competition in the market, according to its executives.
Vocus Communications (ASX:VOC) and M2 Group (ASX:MTU) have entered into a Merger Implementation Agreement (MIA), under which the two companies will merge, by way of an M2 scheme of arrangement (Scheme), to create a full-service vertically integrated telco valued at more than $3 billion
M2 Group has seen its net profit jump to $73.7 million, up from $67.1 million in 2015 financial year.