"Nice" news, interviews, and features

News about Nice

• Optus musters vendor cavalry for La Trobe digital ‘evolution’

  Ropes together AWS, VMware, Cisco and NICE for major transformation.

• Generation-e takes Penrith City Council’s contact centre telephony to the cloud

  Answering enquiries across 26 business units to support over 219,000 residents.

• Generation-e revamps Regional Australia Bank’s contact centre with Nice

  Brings in cloud-based solution to streamline the bank's contact centre operations.

• Nice promotes Russell Jones to A/NZ head of channel

  Also hires a new channel manager.

• Nice awards top A/NZ partners in 2021

  Optus Enterprise achieves A/NZ partner of the year for fourth year in a row.

• Generation-e overhauls Wodonga TAFE contact centre to omnichannel solution

  Previously, Wodonga TAFE relied on a single platform that could only support voice calls.