Optus telco complaints declining half a year after breach
Complaints to the Telecommunications Industry Ombudsman about Optus’ services have started to drop more than six months after the telco’s massive September data breach.
Complaints to the Telecommunications Industry Ombudsman about Optus’ services have started to drop more than six months after the telco’s massive September data breach.
The Telecommunications Industry Ombudsman has put up its hand to tackle complaints about digital platforms.
Complaints for phone and internet services shot up by nearly 10 per cent during the December quarter, with Optus' September data breach being blamed as a major influence for the rise.
Optus’ data breach has caused a major spike in mobile complaints about unauthorised disclosures of personal information in the first quarter of this financial year.
Mobile complaints to the Telecommunications Industry Ombudsman have hit a five-year high, with complaints about Aussie Broadband, Dodo and ALDImobile on the rise.
The telco reseller formerly known as Red Telecom has been hit with penalties of $450,000 for allegedly failing to pay more than $63,000 to seven customers.
The number of outstanding small business complaints to the TIO yet to be fully resolved rose by nearly 25 per cent during the second quarter of FY22.
Complaints to the Telecommunications Industry Ombudsman (TIO) about services provided by Dodo, Optus and Boost rose during the first quarter of the 2022 financial year.
The Telecommunications Industry Ombudsman has warned telcos against unclear and misleading selling practices after receiving 125,000 complaints last year.
Telecommunications-related complaints from small businesses has hit a five-quarter high amid calls from the Australian Communication and Media Authority (ACMA) to reform current regulatory safeguards.
Unsuitable plans and back-up, financial loss and communication breakdowns during fault repairs are some of the main pain points that small businesses grapple with, according to a new report.
Two of Australia’s consumer watchdogs have put illegal phoenixing at the top of their agendas as part of a new data sharing pledge concerning telecommunications providers.
Customer service, service and equipment fees, service delivery and delays, continue to remain the top issues among consumers in the latest Telecommunications Industry Ombudsman (TIO) 2017/2018 report.
The Federal Government has launched the first part of its Consumer Safeguards Review consultation which addresses consumer redress and complaints handling.
Complaints about services delivered over the NBN from July to December 2017 totalled 22,827, according to newly released industry figures.