LabTech Software Whitepapers

In order for IT service providers to succeed, it’s paramount that they find a competitive advantage and continually develop new ways to find additional revenue streams. IT service providers need to be able to do it all for their clients – from managing entire technology infrastructures to responding quickly to a multitude of end-user needs. With a growing number of issues to resolve and limited technicians at hand, how can IT service providers operate efficiently while providing top-notch service levels? One tool that can help increase the efficiency of existing technical support staff and better leverage resources is remote monitoring and management (RMM). Download the RMM: The Key to Proactive, Efficient IT Service Delivery eBook to learn more.

Have you ever wondered how to determine whether your IT business is truly profitable or if you should be charging more for your IT services? Answers to pricing questions like these start with a thorough understanding of your overhead burden. In this eBook, we show you how to calculate your overhead burden and explain how you can use the result to ensure you’re charging the right price for your IT services.

By offering your clients all the IT services they need under one roof, you’ll not only increase revenues, but you’ll also improve client retention. It’s time to think bigger by adding new services to your offering that complement the managed services you already provide. In this eBook, we introduce you to six must-have services that will boost your bottom-line and provide far-reaching benefits to your clients.

A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks to ensure clients’ IT systems remain operational and downtime is minimized. Thus, utilizing a help desk and following best practices can improve the productivity, efficiency and satisfaction of both clients and the IT service provider. Download the Help Desk Best Practices eBook for tips on implementing a best practice help desk in your IT services business.

The IT Service Excellence Tool Kit provides a blueprint for managing successful service delivery and provides secrets for exceeding your clients’ expectations. From service desk, help desk and patch management best practices to client communication, reporting and risk management, this book is a must read for all IT service providers and includes a sample service agreement, a client onboarding checklist, a help desk incident management flowchart and more.