Spotlight of scrutiny falls on "vague" Aussie broadband claims
ACCAN has recommended that new measures be implemented to improve clarity around broadband providers' speed claims.
"ACCAN Teresa Corbin" news, interviews, and features
News about ACCAN Teresa Corbin
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Reliability, broadband performance and affordability are telco consumer priorities: ACCAN
The Australian Communications Consumer Action Network (ACCAN) recently held its Meet the People Forum at Parliament House in Canberra to highlight important telecommunications consumer priorities for 2016 to Federal Parliamentarians.
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nbn rollout on track, but still in early days: Ovum
nbn Co recently announced its half-year results, with the company saying the rollout of the Australian-government funded nbn network is accelerating.
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ACCAN voices concern over proposed domain name system changes
The Australian Communications Consumer Action Network (ACCAN) has written to the .au Domain Administration (auDA) board to voice concerns over the proposed changes to the Australian domain name system.
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ACCAN backs regional telecommunications report
Australian Communications Consumer Action Network (ACCAN) is ready to work on changes required to improve telecommunications in regional Australia. The organisation came forth in the support of the Regional Telecommunications Independent Review Committee, which recently issued a report for better regional telecommunications.
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Industry bodies welcome decrease in TIO complaints
Non-governmental organisation, The Australian Communications Consumer Action Network (ACCAN) and telecommunications industry body, Communications Alliance, have welcomed the downward trend of complaints to the Telecommunications Industry Ombudsman (TIO).
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ACMA orders six telcos to comply with TCP code
Six telco service providers have been ordered by the ACMA to comply with the Telecommunication Consumer Protections (TCP) Code.
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ACCAN welcomes appointment of new communications minister
Industry body, the Australian Communications Consumer Action Network (ACCAN), has welcomed the appointment of Mitch Fifield to the role of communications minister in Malcolm Turnbull’s new ministry.
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'Do Not Call' spam phone call legislation passed
The Federal Government has made registrations on the Do Not Call Register indefinite after the move passed through both houses of parliament. This means consumers will no longer have to re-register their phone numbers on the register, evading the need to deal with telemarketers.
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Government proposes to scrap telco fault repair waiting time limit
Legislation requiring telco providers to connect a service, repair a fault and attend appointments within a maximum timeframe could be scrapped under a new federal government proposal.
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Australia, New Zealand set to cut global roaming charges
Expensive global mobile phone roaming charges between Australia and New Zealand could be set to fall, after the Australian and New Zealand governments indicated they will honour a deal to cut the expensive charges.
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Consumers need to be wary of differing global roaming charges: ACCAN
Despite some telco efforts to help manage the cost of global roaming, ACCAN is warning business travellers and holidaymakers that they can still get stung among the ‘confusing’ range of offers on the table.
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Telcos should reveal internal complaint data: ACCAN
Australia’s peak telecommunications consumer advocate has called on Telcos to reveal internal complaint data while setting targets for complaint reduction.
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ACMA issues warning to pre-paid calling card providers
The Australian Communications and Media Authority (ACMA) has today announced it has "taken action" against two pre-paid, international calling card providers, claiming they failed to make required critical information summaries available to Australian consumers.
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ACCAN: Australia should take US lead on digital access
The Australian Communications and Consumer Action Network (ACCAN) has put the call out for new legislation to mandate minimum standards on accessing digital content and communication services for all Australians, especially those with disabilities.
