Oracle E-Business Suite upgrade points to its Fusion dilemma
A slew of upgrades in E-Business Suite 12.2.4 makes the question of adopting Fusion Applications more difficult, one analyst says
A slew of upgrades in E-Business Suite 12.2.4 makes the question of adopting Fusion Applications more difficult, one analyst says
Oracle moves closer to gaining a range of "customer experience management" software to battle Salesforce.com
The move will give Oracle cloud-based customer service software, in yet another move against rival Salesforce.com
Repeated contacts, lack of solutions, and broken promises add to customers’ frustration with telcos
Customer retention efforts by telcos and ISPs have dramatically increase according to a recent customer service satisfaction report
The Web CRM vendor RightNow is acquiring Q-go for $34 million