"Telecommunications Industry Ombudsman (TIO)" news, interviews, and features

News about Telecommunications Industry Ombudsman (TIO)

• TIO: customer debt issues must be considered by telco providers

  Telcos should pay closer attention to sales tactics and customer debt issues

• NBN services complaints “cause for concern”

  Reports 159.3 per cent surge in complaints about NBN-related services

• Telstra and Optus top telco complaints tally

  Each telco was the subject 9.3 new complaints per 10,000 customers

• Telstra tops list of most complained-about telcos

  Optus overtook during last quarter of 2016.

• Technical issues continue to drive Aussie telco complaints

  New ACMA reports highlight lingering consumer quibbles despite some improvement

• Telco complaints hit nine-year low as NBN migration bares fruit

  Complaint levels have dropped 40 per cent in recent years according to TIO figures