"Telecommunications Industry Ombudsman" news, interviews, and features

News about Telecommunications Industry Ombudsman

• Personal data complaints spike following Optus breach

  The issue received five times more complaints than it did a quarter ago within a week.

• Aussie Broadband, Dodo and ALDImobile phone complaints on the rise

  Complaints about internet services meanwhile were down.

• Telcos drag feet on fixing business issues

  Complaints about business losses and disconnections in error also increased from Q1.

• Dodo, Optus, Boost TIO complaints up amid overall decline

  Dodo copped the largest growth in complaints over the period, percentage-wise, with a 15 per cent hike.

• Small business telco complaints reach three-year high in ‘challenging’ year

  The issue small businesses complained about the most was delayed or no action by providers.

• Telco business complaints peak as ACMA calls for reform

  Complaints from small businesses rose 28 per cent during Q1 2020-21