Independent business technology solutions provider, Datacom, has won a $32.5 million contract to deliver a range of contact centre services to the Australian Taxation Office (ATO).
The contract, to run over the next 4 years, follows Datacom’s earlier September 2012 appointment to the ATO’s Outsource Contact Centre Services (OCCS) panel.
Datacom will provide contact centre services to assist the ATO during the crucial tax time period and throughout the year.
Datacom Group CEO, Jonathan Ladd, said, “We are delighted to have been awarded this work after going through a fiercely competitive process to secure a place on the panel last year, and an extensive process to design a support model that met the ATO’S flexibility requirements."
Datacom has further leveraged its extensive government pedigree over the last 12 months securing new contracts with several public sector entities including DIAC and ACCC.
In 2012 Datacom, in partnership with AusIndustry, won the Best Outsourced Contact Centre award at the Government Contact Centre Summit 2012.