Three years ago, IT leaders were squarely focused on how to adopt fledgling AI techniques and approaches into their business models in service of digital transformations that included plans for shifting some workloads to the cloud.
But then the pandemic hit, requiring a historic pivot that set some best-laid plans aside and accelerated others.
Now that organisations have returned to a new (somewhat) normal, CIOs appear to be focused on getting back to basics — and untangling tech debt incurred in making it through the past few years.
Recruiting, retainment, and yes, adoption of lead-edge technology, are back on the radar of IT leaders. And while staff are more distributed than ever, these leaders are committed to making positive changes in workplace culture, including diversifying their workforce, and creating a post-pandemic work dynamic that enables their colleagues to connect with one another across distances to do their best work.
But doing so means navigating new — or more intensified — challenges in the coming here, not the least of which is a global economy facing a likely downturn. Here’s how IT leaders plan to address the biggest issues they expect to face in the year ahead.
Organisations are concerned about multiple economic forces that are all causing uncertainty, says Srinivas Mukkamala, chief product officer at Ivanti.
“Business leaders are figuring out how to weather a post-pandemic soft economy, looming recession, and inflation,” Mukkamala says. “How do you future-proof your business in the face of so much uncertainty? One thing that is clear is we will need to partner and work across industries to solve truly big problems that all organisations are facing.”
Grace Liu, senior vice president of IT for Seagate Technology, says the shifting economy can offer a chance to be opportunistic.
“We need to improve overall performance while we adapt to the changing business environment,” Liu says. “The good news is that, for managers, the best time to attract and retain talent is during economic downturns. Hiring and retaining the best people with the right skills is always the best strategy to improve overall performance.”
Some of the issues related to the Great Resignation have stabilised, says, Elizabeth Hoemeke, CIO of One Inc., and in terms of certain aspects of recruiting, she also sees the glass as half full.
“The recent layoffs and hiring freezes by the big tech companies have leveled the playing field somewhat,” Hoemeke says. “That’s allowed smaller tech startups to compete for the significant talent that these workers have and can provide.”
The need to grow smartly
Gil Westrich’s company, ClearML, is benefiting from increased adoption of artificial intelligence and machine learning (ML) technology.
But the CTO and co-founder says that scaling to meet that demand presents its own challenges, which require self-reflection.
“How do we grow our business responsibly?” he asks. “How do we get the talent we need? Given how competitive the technology and associated talent market is, companies have to clearly map out their plans for business growth, ensuring they are as comprehensive, considered, and responsible as possible. We want to make sure our roadmap is robust.”
Tyler Derr, chief technology officer at Broadridge Financial Solutions, is also concerned about how to address challenges that come with growth.
“Recent market volatility has added to the complexity of delivering high-quality products and services,” Derr says. “Organisations will need to consider when and how to invest in proprietary innovation or partner with industry-outsourced solutions balancing cost and speed to market, while bringing to life a robust digital roadmap with clear and actionable objectives and key results.”
Making remote work rewarding
University of Phoenix CIO Jamie Smith says the institution, in part because of its commitment to online learning, is fully dedicated to a remote workforce, including IT. But creating a strong work culture in a remote world requires an international approach that goes beyond what was sufficient when everyone was working together in person, he says.
“We hold regular virtual and in-person events designed to build and enhance our feeling of belonging and culture,” Smith says. “Since 99 per cent of our students attend online, our new way of working has increased a deeper level of empathy for the need to create connection and engagement in a remote environment.”
Laserfiche CIO Thomas Phelps’ firm made the call to close its offices on Mondays and Fridays after reviewing data that showed the fewest number of employees were in the office on those days.
“Closing our offices made sense to conserve energy costs and give people flexibility to come into the office any day from Tuesday through Thursday,” Phelps says. “Most departments try to have employees work a day or two in the office and schedule weekly team meetings in person if they are close to a physical location. This helps to foster collaboration and mentorship that is aligned with our culture and values.”
Prithvi Mulchandani, vice president of IT business applications at Deltek, is focusing on finding ways for remote tech staff to engage and collaborate with one another better.
“We need to be prepared to help our employees be productive from any location — getting them the right tools and then ensuring those tools work for them no matter where they are located,” Mulchandani says.
“CIOs and IT teams can support their teams by implementing and upgrading tools such as hoteling cube reservation systems, in-office audio and video conferencing solutions, and employee social recognition platforms.”
John Reeher, CIO and CISO at EstateSpace, says his organisation made capital investments earlier in the year, reducing some sticker shock from inflation. But other areas of the business, he says, will still face challenges related to widespread rising prices.
“Inflation is a major issue for CIOs both in direct costs and labor,” Reeher says. “Technically just to keep employees salaries in line with the cost of living, they need an 8-9 per cent raise. Inflation ties in to retention.
"There are other companies out there willing to pay more to your employees, because of a labor shortage. As an industry we’ve set a bad precedent: If employees want a raise, they change jobs. A hot job market and inflation make it more likely for your best employees to be poached.”
Talent arms race
Talent recruitment is challenging every year, but University of Phoenix’s Smith, like others we talked to, says he’s seeing more digital talent on the move, driven by near-term economics, making it difficult for IT departments to retain their best workers.
“Even on the doorstep of a potential economic downturn, we are seeing people leave for 40-60 per cent more than market salaries across all technical disciplines,” he says.
Smith suggests that organisations need to create an employee-first culture to help retain their top performers.
“Giving our best engineers meaningful problems to solve and an environment where they can do their best work has never been more important,” he says.
Attracting, engaging, and retaining talent to fuel growth will continue to be challenging in the next year, agrees Dudek CIO Brian Nordmann.
“We are in the midst of a highly competitive job market,” Nordmann says. “But simply making sure you offer competitive compensation isn’t enough. Keeping staff engaged by ensuring a sense of community with their peers and providing them with interesting and rewarding work is critical in retaining top talent.”
Laserfiche’s Phelps is also concerned about the increasing number of tech workers suffering burnout. He says many people don’t realise the increased stress on IT teams that began during the pandemic and continues today due to the increased IT demands of their remote colleagues.
“Not only do you have to continue providing the same services for people who are fully remote or fully in person,” he says, “but now you have to sustain a collaborative work environment that combines elements of both and provide a rich, multi-architecture environment.”
Phelps gives the example of businesses that want to use both Teams and Zoom, and have those platforms interoperate with conference room AV devices, which are not typically Zoom or Teams-native, he says.
“Our support teams are constantly fine-tuning our tech stack and configurations to make sure the experience is fairly frictionless for employees and doesn’t impede their productivity,” says Phelps.
Managers can help by setting expectations for stressed-out IT staff who need downtime, says Cassandra Brown, Bitly’s vice president of engineering.
“Have managers and leaders model for their teams by taking time for themselves and encouraging paid time off, mental health days, and meeting-free days.”
The need for more diverse teams
Diversity remains an issue in the IT industry, especially as diverse teams have been shown to produce better outcomes.
But the work of diversifying the mix of IT workers remains challenging, especially given previously mentioned pressures on the tech talent market.
And that work goes beyond getting new talent in the door, extending also to creating a culture and employee experience that ensures all IT workers feel comfortable and productive and are motivated to stay.
For some organisations, establishing new relationships can help. Bitly’s Brown, for example, says her company is working to address a lack of diversity in its tech workforce in part through external partnerships.
“To be more intentional about diversity, equity, and inclusion, we start in the community,” Brown says, including working with organisations that offer developer training for women and underrepresented groups.
“We also will continue our commitment to the success of our employee resource groups, pay equity, and diverse candidate sourcing.”
Matt Mead, chief technology officer at SPR Consulting, expects increasingly sophisticated security threats in the next year.
“There is a clear trend that ultimate security responsibility is falling on the shoulders of CIOs and CISOs, so they’ll need to continue to look for ways to raise security posture without breaking the bank,” Mead says. “Don’t just focus on security personnel and tools; focus on the low-hanging fruit that can solve larger security issues, such as providing rigorous and ongoing security awareness to your entire organization. Your security posture is only as good as your weakest link, which is almost certainly your employees.”
Making the most of what the cloud offers — without breaking the budget
Mike Albritton, senior vice president of cloud at CData, says even for data-driven businesses, migrating certain business needs to the cloud can be daunting.
Albritton says his company largely managed their business needs on-premises, but in the past two years have moved more of their business operations to the cloud.
“Despite being a business built to solve the challenges of digital transformation, we also face the typical challenges surrounding cloud migration and adoption,” Albritton says. “Because we’ve been able to slowly ramp up our cloud strategy — and use our own data connectivity solutions to make the process smoother — we’ve been able to take most things one step at a time.”
And doing so is beginning to pay off.
“By incrementally implementing best practices like real-time data access, user permissions for various platforms, and cloud data warehousing, we’ve come to a place where those processes are now built into our foundations,” he says.
“Our IT teams and individual team leaders can ensure that everyone has access to the data they need from the platforms they’re already using, minimising disruption to operations and making it easy for lines-of-business employees to continue performing their day-to-day tasks.”
But with inflation and other factors pushing cloud providers to increase their prices in 2023, IT leaders must beware of budget creep.
Cloud migrations can also be lengthy — and hefty — initiatives, leaving organisations waiting months or years for the promised ROI of a shift to the cloud to pay off, all while the meter runs.
Balancing the finances of a cloud migration and contending with rising cloud costs will be a significant issue for organisations in the year ahead.