5 tips for CIOs to survive outsourcing inflation
IT services costs are rising, in large part due to global talent shortages and shifting economic forces. Here’s how CIOs can keep costs in check.
Stories by Stephanie Overby
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Partners must respond as customer-centric CIOs move beyond the SLA
Experience level agreements (XLAs) are gaining traction as key performance metrics for IT orgs delivering solutions to customers and employees alike.
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7 ways CIOs can curb costs before recession hits
With CEOs anticipating recession, IT leaders need to take proactive steps by reassessing contracts, tech portfolios and projects lists before CFOs come for their budgets.
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7 hot IT outsourcing trends — and 7 going cold
The days of low-cost commodity outsourcing are over. Today’s IT organisations seek stronger strategic partnerships based on value-generating strategies, structures, and incentives.
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9 outsourcing myths debunked
Outsourcing has evolved — and so too have misconceptions about what makes a successful sourcing partnership in a world remade.
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Titans of outsourcing: Sizing up the top 10 GSIs
Everest Group’s annual ranking of the top IT service providers saw some movement this year compared to last, but one thing that remained unchanged was Accenture’s place at the top of the list.
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15 SLA mistakes IT leaders still make
IT leaders should avoid these pitfalls when partnering with IT service and cloud partners to drive business value.
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How IT outsourcing customers should prepare for HPE-CSC
The merger between HPE’s enterprise services business and CSC may or may not help solve those providers’ problems, but there are steps customers can take to make sure the huge ‘spin-merger’ works out in their favor.
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How to prepare IT workers for the impact of automation
What happens to technology professionals as artificially intelligent machines take over increasingly complex IT tasks?
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IT pros don’t fear rise of the robots
IT professionals are more likely to view robotics and other automation as an asset that can free them up from menial tasks than a threat to their jobs, according to a recent survey.
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How digital transformation is disrupting IT outsourcing
Brad L. Peterson, partner and co-leader of the business and technology sourcing practice of law firm Mayer Brown, discusses how new digital services are disrupting the IT outsourcing industry and what this means in terms of how outsourcing contracts must evolve.
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5 ways to future-proof your Cloud computing deals
IT organisations big and small are seeing significant benefits from some of their cloud computing contracts. The value of Cloud services deals increased 60 per cent in the last three years and the $UD40 billion global cloud services market is expected to grow 27 per cent annually over the next three years, according to recent research by the Everest Group.
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10 outsourcing trends to watch in 2015
IT outsourcing experts tell CIO.com what to expect in the year ahead. If they're correct, 2015 could bring better business outcomes, billions in renegotiation, the end of the RFP, and -- wait for it -- cloud robots.
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The Internet of Things brings legal gotchas to CIOs
CIOs have big ideas for marketing and customer experience using sensors and analytics.
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Are managed services the 'Holy Grail' for app outsourcing?
A managed service approach to application development and maintenance seems like a win-win for outsourcing customers and providers. But how do you make it work? Steven Kirz, principal with outsourcing consultancy Pace Harmon, talks about what a successful managed service deal looks like.
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