"customer insights" news, interviews, and features

News about customer insights

• Franken presses Ford on location data collection practices

  U.S. Senator cites recent statements by Ford exec that the company can keep track of driver habits

• Get ready for the 'Internet of customers,' Salesforce.com CEO Benioff says

  Salesforce.com is positioning its new Salesforce1 platform as a means for companies to closely engage with their customers

• Big Data jumps to the cloud

  Big Data-as-a-Service offers quick, inexpensive, targeted analytics