Optus telco complaints declining half a year after breach
Complaints to the Telecommunications Industry Ombudsman about Optus’ services have started to drop more than six months after the telco’s massive September data breach.
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News about iiNet
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Phone, internet complaints rise following Optus breach
Complaints for phone and internet services shot up by nearly 10 per cent during the December quarter, with Optus' September data breach being blamed as a major influence for the rise.
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Small business telco complaints reach three-year high in ‘challenging’ year
The volume of complaints from small businesses to the Telecommunications Industry Ombudsman (TIO) reached a three-year high during the 12 months to 30 June, rising 6.6 per cent to 19,689.
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NBN Co concedes it misled Canberrans on service continuity
NBN Co has admitted in a court-enforceable undertaking that it misled a select number of Canberra consumers into thinking their services could be disconnected if they did not move to the NBN.
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Narrowband nano-satellite maker Sky and Space enters administration
Narrowband nano-satellite company Sky and Space Global (SAS) has called in the administrators after posting a $30.3 million loss at the end of last year.
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iiNet spoofed in phishing email scam
iiNet has become the latest Australian brand to be hit by phishing scam this week.
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Most complained-about telcos revealed in Communications Alliance report
The most complained about telecommunications providers have been revealed in the first 'expanded' Complaints in Context report by the Communications Alliance.
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iiNet rapped for bungled NBN migration
Australia’s media watchdog has handed iiNet a dressing down after a customer’s NBN migration left them without internet for more than three weeks.
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Michael Malone reappointed to NBN Co's board
iiNet founder and former CEO Michael Malone has been reappointed as a non-executive director of the NBN Co board for a further three years.
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More than 90,000 NBN customers are yet to be refunded for slow speeds
Two in three customers affected by RSPs who promised higher NBN speeds than were able to deliver are yet to be refunded by Telstra, Optus, TPG, iiNet, Internode, Dodo, iPrimus and Commander.
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Telcos get final warning over complaint-handling rules
There are 31 telecommunications providers who are facing enforcement action for not documenting its complaint handling processes appropriately.
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TPG delivers NBN's fastest speeds in busy periods
TPG has delivered an average download speed on the NBN of 88.7 per cent, making it the fastest ISP tracked by the consumer watchdog.
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Telco complaints continue to increase
Customer service, service and equipment fees, service delivery and delays, continue to remain the top issues among consumers in the latest Telecommunications Industry Ombudsman (TIO) 2017/2018 report.
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Data centre power loss knocks out iiNet services
iiNet has restored internet services for customers after some of its services and tools were disconnected due to power problems at a WA data centre.
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NBN limitations blamed for poor performance on some services
The ACCC claims that limitations in the NBN access network are likely to be behind poor performance on up to five per cent of services.
