FrontRange Solutions plans to announce on Monday its GoldMine Business Contact Manager product, a contact management system that features enhanced data integration with the Microsoft Outlook contact manager.
The market for CRM is expected to increase from $US13.5 billion in 2001 to roughly $27.8 billion in 2005, according to a report from Aberdeen Group.
CRM has become a hot-button topic, with companies deploying systems in the hope of providing better service and, in turn, boosting revenues.
The number of Americans buying online will double from 64.1 million as of 2000 to 130 million by 2005, according to a report by research firm eMarketer.
Despite the economic troubles affecting the technology industry, CRM revenues grew 84 per cent in 2000 to $US6.2 billion, according to research firm International Data Corp.
Intel this week detailed a turnkey package that combines components from several vendors to provide retailers and manufacturers with a single Web interface for managing functions including marketing, customer information, and supply chain management.
Kana Communications and IBM this week announced the integration of IBM's WebSphere Commerce Suite with Kana's Web-based CRM (customer relationship management) products, with the intention of helping businesses increase customer service, interaction, and personalisation.
Two e-business standards groups have announced a joint effort intended to drive XML standard convergence in the industry.
Some 52 per cent of retailers surveyed reported CRM (customer relationship management) to be their highest business priority for 2001, but only 34 per cent actually have implemented a CRM initiative, according to a Gartner study.
An Intel executive preached the company's peer-to-peer and collaborative computing mantra during a keynote speech at the eBusiness Conference and Expo here on Wednesday.
Open standards, such as Java and XML, are the driving force of an evolution in computing that focuses on software as services, a Sun Microsystems official said Wednesday during a keynote speech at the O'Reilly Conference on Enterprise Java 2001, held here.
A panel of industry dignitaries focused on issues facing the growth of broadband networks during a session here on Wednesday.
Looking to entice dot-com startups to its software and hardware, Sun Microsystems last Thursday unveiled the iForce Startup Community and an accompanying portal, intended to provide a community of software vendors, integrators, and application service providers (ASPs) that will help dot-coms get up and running.
Microsoft is pledging a firm commitment to security with measures such as equipping its upcoming Windows 2000 operating system with 128-bit encryption and interacting with users and rival vendors to detect software breaches and bugs, a high-ranking company official said in a keynote speech at the RSA Conference 2000 show here last week.
Internet backbone provider Cable & Wireless is rolling out a Web-content delivery service that uses Web-caching techniques to refine page delivery processes. The company also plans to unveil a dedicated access service for ISPs.
Join key decision-makers within Environmental, Social, and Governance (ESG) that have the power to affect real change and drive sustainable practices. SustainTech will bridge the gap between ambition and tangible action, promoting strategies that attendees can use in their day-to-day operations within their business.
EDGE is the leading technology conference for business leaders in Australia and New Zealand, built on the foundations of collaboration, education and advancement.
ARN has celebrated gender diversity and recognised female excellence across the Australian tech channel since first launching WIICTA in 2012, acknowledging the achievements of a talented group of female front runners who have become influential figures across the local industry.
Innovation Awards is the market-leading awards program for celebrating ecosystem innovation and excellence across the technology sector in Australia.
By Kalyan Madala, CTO for IBM Australia, Southeast Asia, New Zealand & Korea (ASEANZK)
The roadmap to a low carbon future in technology The IT sector accounts for 2% of global greenhouse gas emissions1. This will rise as data and new technologies increasingly play a central role in shaping organisational operations. As enterprises and governments introduce net zero or decarbonisation targets, IT operations will need to better understand their emissions and how they can be reduced without negatively impacting technology or business operations. SustainTech will bridge the gap between ambition and tangible action, promoting Environmental, Social and Governance (ESG) strategies that attendees can use in their day-to-day operations within their business.
16 November 2023
